Help

How does the tracking work

Laura CHENEAUSep 07, 2018 , Comments Disabled

What for ?

The tracking is used to record your GPS tracks during a hike, a walk or any movement.
To use it, you need to ENABLE THE TRACKING (it works as a countdown, e.g : I assume that I will jog for about 1 hour)
If I was not able to stop the countdown before its end, my saviors will receive the alerts. 

Enabling the tracking

The tracking has to be enabled in order for it to work, it also requires you to enter a start time and an ending time (for the countdown)

Then, you can click on the icons (Man/Bike/Car/Eco) according to your means of locomotion, because the frequency of the GPS position recorded will not be the same according to the filter you chose (e.g : if you go for a run, click on the man icon and your tracks will be recorded every 65ft.

During the tracking (if the countdown is over)
Your saviors will receive your alerts in real time on their phone, by email, and they will be able to see on the website (once logged into their account) the whole route you took since you enabled the tracking mode.
If you chose the man icon, your saviors will receive your positions (your alerts) every 65ft.
If you do not move, they will receive the alerts every 9 minutes.

During the tracking (while you and the countdown are running)
Your GPS positions are recorded, but your saviors doesn't receive any alert, they cannot know where you are.

During the tracking (if the countdown is over)
Your saviors will receive your alerts in real time on their phone, by email, and they will be able to see on the website (once logged into their account) the whole route you took since you enabled the tracking mode.
If you chose the man icon, your saviors will receive your positions (your alerts) every 65ft.
If you do not move, they will receive the alerts every 9 minutes.

End the tracking

The tracking can be deactivated by clicking on the "DEACTIVATE THE TRACKING"

If you came back safe at home, do not forget to DEACTIVATE the tracking (countdown) or else your saviors will receive all the notifications, sound alerts and emails until you end it.

Online help

Laura CHENEAUSep 06, 2018 , Comments Disabled

Register

Registration can be done  :

On the website, following this link :

www.geoalert.com/fr

Or on the app, by clicking this button "Register" on the login screen :

 

To register, you need to complete the following :

  • First name
  • Last name
  • Email*
  • Password
  • Phone number
  • Date of birth
  • Gender

 ( * Must be unique and valid, it cannot be changed later )

In case of "email already being used" : click here to figure out a solution.

I forgot my password

You can create a new password  :

Following this link :

https://www.geoalert.com/fr/mot-de-passe-oublie

Or on the app, by clicking "I forgot my password" on the login screen :

 

You need to enter your email adress and you will receive a new password in your mailbox.

Add a Contact

A Contact is a trusted person to whom you can send and/or receive alerts in case of an issue

You can add contacts in two ways:

  • Via the mobile application: Go to the "Contacts" tab. Press the "Add a contact" button and fill in the details of the person you want to add (first name, last name, email, and phone number).
  • Via the website: Go to the "Contacts" tab. Click on the (+) icon and enter the details of the person you want to add (first name, last name, email).

They will be notified by email of your decision.
In any case, your contact will be informed via email of your decision. You will start receiving and/or sending alerts only after the connection request has been accepted.

Your relatives receive your alerts by :

  • Notification on smartphone (text + an alarm sound is triggered)
  • Email
  • SMS (Always on Android, on iOS only if the internet is unavailable)
Smartphone

1. Click on the Contact tab on the menu

2. You need to go to the list
Then click on the (ADD A CONTACT) button

3. Now you need to enter the following :

  • First name
  • Last name
  • Email address*
  • Phone number

( * Must be unique and valid, it cannot be changed later )

Website

Once logged in, go the the Contact tab

Then, click on the (+) button to display the Add a Contact form

Now enter the following :

  • First name
  • Last name
  • Email address*

( * Must be unique and valid, it cannot be changed later )

 

How to know if a contact can send or receive my alerts?

Status of GeoAlert Services

Active : You are sending or receiving alerts from this contact.

Waiting : You have sent a request and are waiting for a response from your contact.

Waiting : Your contact has sent you a request and is waiting for your response.

Inactive : You are not sending or receiving alerts from this contact.

  • When you send a contact request or change alert preferences, your contact must validate your request. Once the request is validated, you can send and/or receive alerts from your contact.
  • When you receive a contact request or your contact changes alert preferences, you must validate their request. Once the request is validated, you can send and/or receive alerts from your contact.

Accept the request of a Contact

In order to receive the alerts from someone, both of you need to download the app and accept the request.

To accept the request:

  • Through the mobile application: Go to the "Contacts" tab, click on the relevant profile, and then on their connection request. You are now free to accept or decline the request.
  • Through the website: Go to the "Contacts" tab. Click on the icon ()to accept or not his request.
  • Through the email you received, just click on the « Accept the request ».

You will receive an email of confirmation.

In any case, you will not receive any alert as long as you did not accept the request the contact sent to you.

You are alerted by :

  • A notification on your phone (text + sound alert)
  • Email
  • Text message (for iOS users, only if you have access to Internet)

Smartphone

 

If you already have the App when the contact sends you the request, you will receive a notification

Click on it :

1. Else click on the Contact tab on the menu

2. You must go the your Contacts list
Then click on the concerned profil:

3. Accept the request

Website

Once logged in, go to the Contacts tab

Then, click on () to accept the request

Email

 

Go to your mailbox (make sure to check your spam folder) and click on "Accept the request".

Send an alert

Requirements : to send a GeoAlert, you have to :

  • Turn the mobile data and the GPS on
  • Have at least 1 Contact in your list (who has accepted the request you previously sent)

 

In case of emergency, to send a GeoAlert press the red button

The glass breaks, press a second time the red button

Once the first alert has been sent, you will be able to clarify your emergency by clicking on the appropriate button : a second alert will be sent.

Once you clarified your emergency, you will be able to enter some text to provide, if needed, more details.

Each time you clarify your emergency, you send a new alert.

Send an silent alert

Requirements : to send a GeoAlert, you have to :

  • Turn the mobile data and the GPS on
  • Have at least 1 Contact in your list (who has accepted the request you previously sent)

 

In case of emergency, to send a GeoAlert press the red button but that's not always possible.

That's why we've added the option of triggering an alert by pressing the power button 4 times quickly.

To activate this option, go to options, then activate the silent alert servGeoAlert.

A notification should then appear at the top of your phone, which will remain displayed as long as the servGeoAlert is active.

Set your profile up

Setting your profile up can only be done on the website.

You need to log into your account following this link :

www.geoalert.com

In order to save your modifications (it does not save by itself), click on the floppy disk icon.

Click on the profile picture (male or female) on the top left corner to change your profile picture.

A profile is personal, you cannot change the profile of a contact

 

Complete your health record

You have to enter your health information on the website.

To do that you need to log into your account following this link :

www.geoalert.com

In order to save your modifications (it does not save by itself), click on the disquette icon.

See your GPS location

This function allows you to see your current position on the map.

To use it click on the GPS (see red arrow).

The interface will show you :

  • your latitude
  • your longitude
  • your altitude
  • and the precision of your geolocation.

View the alerts

On the app, you can access both the received and sent alerts with the menu.

List of received alerts

Android version

By clicking on an Alert, you will see more details about it such as :

  • the person who sent it
  • the address
  • the latitude
  • the longitude
  • the date time
  • the type of the alert and the additional text message if there is one

By clicking on (...) you will be given 4 choices :

  • OPTIONS (to view the road map or satellite map)
  • SHARE (you can share the alert features by email or text message)
  • LOCATE (2 locations are displayed : your own and the one of the alert you received)
  • FOLLOW (follow the route taken towards the alert)

iOS version

By clicking on an Alert, you will see more details about it such as :

  • the person who sent it
  • the address
  • the latitude
  • the longitude
  • the date time
  • the type of the alert and the additional text message if there is one

 

There is, on the top of the screen, the Launch button, you can click it to follow the route towards the alert

By scrolling down the interface, the Options button will show up, as well as a Share button.

The Share button is used to send the details of the alert by email or text message.

 

Once Options is pressed, you will be given 2 choices :

  • View the roadmap, the satellite map or the hybrid one
  • Locate (2 locations are displayed : your own and the one of the alert you received)

 

Take charge of an alert

1

When you receive an alert, go to the RECEIVED ALERTS tab.‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎

2

Once in the RECEIVED ALERTS tab, click on the alert you want to handle.

3

Once in the alert details, click on the three small dots at the bottom right of the page.

4

From the menu that appears, select the action you want to perform (here TAKE CHARGE).‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎

5

When you have taken charge of the alert, all the alerted persons have access to this information in the list of alerted persons at the bottom of the page.

6

The person who issued the alert also receives a notification regarding the alert being taken in charge.‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎

Send a GPS position

Sending a position actually sends a message with the GPS location to a Contact of your list you need to choose, whereas a GeoAlert is sent to all the people in your list.

This person will receive your GPS position by email and notification on the phone.

The purpose of the report

The report is used to inform a professional of an incident occuring on a marked out perimeter. The professional supervisor can be a transport authority, a town hall, a private company, a ski resort, an apartment block... To make it easier for the professional to intervene, GeoAlert relays the following information to him :

  • The GPS location of the report
  • The date and time
  • The type of report (e.g : degradation, incivilité, safety...)
  • Specifications if there are some (photo, video or text )

    • Only the professional supervising the area can receive your reports. Your Contact cannot.

    How to send a report

    1

    I click once to break the glass, then I click on the orange button REPORT

    2

    I choose the type of report I want to send

    3

    I take a picture by clicking once, or I hold it to make a video

    4

    I send the report

    For any further information, please do not hesitate to contact the GeoAlert team :
    team-ice@infopolis.fr

    Email already used

    Laura CHENEAUSep 03, 2018 , Comments Disabled

    This message is displayed when someone has added you in person to contact in an emergency.
    An account has been automatically pre-filled for you, so you do not have to create an account but to finalize the registration if you wish.

    If you accept the request, you will receive an email with a temporary password.
    Simply log in using your email as login/identifier and the password received
    If you have not received this email, it is preferable to go to the following address to request a new password:

    https://www.geoalert.com/fr/mot-de-passe-oublie

    You can then change the password on your profile via the website.